Privacy Policy

1. Introduction

Scalem ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit scalem.io or engage with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, company name.
• Business Information: Revenue range, business stage, operational challenges.
• Usage Data: IP address, browser type, pages visited, time on site, referring URLs.
• Communication Data: Messages submitted through our contact forms.
• Technical Data: Cookie identifiers, device identifiers, and similar tracking technologies.

3. How We Use Your Information

We use the information we collect to:

• Respond to your consultation requests and inquiries
• Provide, operate, and improve our services
• Communicate with you about your engagement or potential engagement
• Send administrative communications, updates, and relevant insights
• Analyze website traffic and usage patterns to improve user experience
• Comply with legal obligations
• Detect, prevent, and address technical issues and fraudulent activity

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process personal data under the following lawful bases:

• Contractual necessity: To perform our services and fulfill agreements.
• Legitimate interests: To improve our services, communicate relevant insights, and protect our business.
• Consent: Where you have explicitly opted in to receive marketing communications.
• Legal obligation: To comply with applicable laws and regulations.

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: Trusted third parties who assist in operating our website and services (e.g., email delivery, analytics), subject to confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate data protection measures.
• With Your Consent: For any other purpose with your explicit agreement.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Business inquiry data is retained for up to 3 years. Analytics data is retained for up to 26 months. You may request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Right to access and receive a copy of your personal data
• Right to rectify inaccurate or incomplete data
• Right to erasure ("right to be forgotten")
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time

To exercise any of these rights, please contact us at support@scalem.io.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Please refer to our Cookie Policy for detailed information about the types of cookies we use and how to manage your preferences.

9. Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include encrypted data transmission (SSL/TLS), access controls, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We have no control over, and assume no responsibility for, the content or privacy practices of any third-party sites. We encourage you to review the privacy policies of any site you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of significant changes by updating the "Last updated" date and, where appropriate, sending a notification to your email address on file. Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: