Terms and Conditions
Last updated: 1st January 2026
1. Agreement to Terms
By accessing scalem.io or engaging Scalem's services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. These Terms constitute a legally binding agreement between you and Scalem. If you do not agree to these Terms, you must not access or use our services.
2. Services Description
Scalem provides business scaling advisory, operational strategy, and implementation services including but not limited to:
- Business Growth Assessments
- Scaling Strategy Design and Implementation
- Operational Systems Development
- Technology Infrastructure Planning
- Process Optimization
- Expansion Readiness Programs
- Ongoing Growth Partnership Engagements
The specific scope, deliverables, timeline, and fees for any engagement shall be defined in a separate Statement of Work (SOW) or Service Agreement executed between the parties.
3. Intellectual Property
All content on scalem.io, including text, graphics, logos, images, and software, is the exclusive property of Scalem and is protected by intellectual property laws. You may not:
- Reproduce, distribute, or create derivative works without written permission
- Use our trademarks, service marks, or trade names without authorization
- Reverse engineer or disassemble any proprietary software or frameworks
Deliverables created for clients during an engagement are governed by the intellectual property terms in the applicable Service Agreement.
4. Client Obligations
In engaging Scalem's services, you agree to:
- Provide accurate, complete, and timely information required to deliver services
- Make relevant personnel and resources available as reasonably required
- Pay fees as outlined in your Service Agreement
- Maintain confidentiality of proprietary frameworks and methodologies shared during engagements
- Comply with all applicable laws and regulations in your use of our services
5. Confidentiality
Both parties agree to maintain strict confidentiality regarding proprietary business information, methodologies, strategies, and data shared during the course of any engagement. This obligation survives termination of the engagement for a period of three (3) years. Scalem will not disclose client information to third parties without express written consent, except as required by law.
6. Payment Terms
Payment terms are governed by your individual Service Agreement. General terms include:
- One-time engagements require 50% deposit upon signing, with the remainder due upon delivery
- Monthly retainer fees are due on the first of each month
- Late payments may incur interest at 1.5% per month on outstanding balances
- Scalem reserves the right to suspend services for accounts more than 30 days past due
7. Limitation of Liability
To the fullest extent permitted by applicable law, Scalem and its principals, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunity, arising from your use of or inability to use our services, even if Scalem has been advised of the possibility of such damages.
Scalem's total aggregate liability for any claims arising out of or relating to these Terms or your engagement shall not exceed the fees paid to Scalem in the three (3) months preceding the claim.
8. Disclaimer of Warranties
Our services and website are provided "as is" without warranty of any kind, express or implied. Scalem does not warrant that our services will achieve any specific business outcomes, revenue targets, or growth metrics. Business results depend on numerous factors outside Scalem's control, including market conditions, client execution, and external circumstances.
9. Termination
Either party may terminate an engagement as specified in the applicable Service Agreement. Scalem reserves the right to immediately terminate access to our services if you breach these Terms, engage in fraudulent activity, or fail to meet payment obligations. Upon termination, all licenses granted to you cease immediately, and you must discontinue use of any Scalem proprietary materials.
10. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with applicable commercial law. Any disputes arising from these Terms or your engagement with Scalem shall first be addressed through good-faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration in accordance with applicable arbitration rules. The decision of the arbitrator shall be final and binding.
11. Changes to Terms
Scalem reserves the right to modify these Terms at any time. Material changes will be communicated with reasonable notice. Your continued use of our services following notification of changes constitutes acceptance of the revised Terms.